Privacy Policy
Last updated: 16 August 2026
Who we are
Narrative Communications provides strategic communications and public relations services.
Our website is https://narrativecomms.com.au/.
You can contact us at:
Narrative Communications
71 Palmerston Crescent
South Melbourne VIC 3205
Email: info@narrativecomms.com.au
Phone: +61 3 8373 4034
About this policy
This policy explains how Narrative Communications collects, uses, stores and discloses personal information.
We manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
Personal information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name, job title and organisation.
- Your email address and telephone number.
- Information submitted through our website enquiry forms, including preferred meeting dates and times.
- Information you provide by email, telephone, in meetings or through other correspondence.
- Information needed to manage client, supplier and professional relationships.
- Technical information such as your IP address, browser type, device information, pages requested, referring website and the date and time of your visit.
If you become a client or supplier, we may collect additional information reasonably required to deliver services, manage the relationship, process payments and maintain business records.
Please do not provide sensitive personal information through our website unless it is necessary and we have requested it.
How we collect personal information
We generally collect personal information directly from you when you:
- Submit a form through our website.
- Contact us by email, telephone or social media.
- Meet with us or engage us to provide services.
- Subscribe to, register for or participate in communications, events or other activities we provide.
- Apply to work with us.
We may also receive information from your organisation, professional contacts, publicly available sources or service providers where permitted by law.
You may browse our website without identifying yourself. However, if you do not provide the information needed to respond to an enquiry, we may be unable to assist you.
How we use personal information
We may use personal information to:
- Respond to enquiries and arrange meetings.
- Provide and improve our services.
- Manage client, supplier and professional relationships.
- Communicate with you about work, services or relevant business matters.
- Operate, maintain and secure our website and systems.
- Understand how our website is being used.
- Maintain business and financial records.
- Meet legal, regulatory and professional obligations.
- Prevent fraud, misuse or security incidents.
We will not use personal information for an unrelated purpose unless you consent or the use is otherwise permitted or required by law.
Cookies and website information
Our website may use cookies and similar technologies that are necessary for website functionality, security and form submissions.
Our hosting and technology providers may also collect technical information, including IP addresses, browser information, pages requested and visit times. We use this information to maintain security, diagnose technical issues and improve the website.
If analytics or marketing technologies are used, they may collect information about how visitors interact with the website. You can restrict or delete cookies through your browser settings, although doing so may affect some website functions.
Links and embedded content
Our website may contain links to or content from third-party websites, including social media platforms, videos or other external resources.
Third-party websites may collect information, use cookies or monitor how you interact with their content. Their handling of personal information is governed by their own privacy policies. Narrative Communications is not responsible for the privacy practices of external websites.
How we disclose personal information
We may disclose personal information to:
- Employees and contractors who need it to perform their work.
- Website hosting, IT, email, data-storage, security and support providers.
- Analytics or communications providers where those services are enabled.
- Professional advisers, including legal, accounting and insurance advisers.
- Government agencies, regulators, courts or law-enforcement authorities where required or authorised by law.
- Other parties with your consent.
Service providers may only use personal information for the services they provide to us or as otherwise permitted by law.
Overseas storage and disclosure
Some technology and service providers may store or process personal information outside Australia.
The locations involved depend on the providers and services Narrative Communications uses. Where personal information is disclosed overseas, we take reasonable steps required by applicable Australian privacy law to protect it.
How we protect personal information
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No website, email service or electronic storage system is completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.
How long we retain personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to manage our business relationships and to meet legal, accounting, security or recordkeeping obligations.
When information is no longer required, we take reasonable steps to delete it or de-identify it, unless we are legally required to retain it.
Accessing or correcting your information
You may ask to access the personal information we hold about you or request that inaccurate, incomplete or outdated information be corrected.
You may also ask us to delete information. We will consider the request, although we may need to retain certain information for legal, administrative, security or recordkeeping purposes.
To make a request, email info@narrativecomms.com.au. We may need to verify your identity before completing the request.
Privacy enquiries and complaints
If you have a question or complaint about how we have handled your personal information, contact:
Narrative Communications
Email: info@narrativecomms.com.au
Phone: +61 3 8373 4034
Please provide enough information for us to understand and investigate the matter. We will respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Changes to this policy
We may update this Privacy Policy when our services, technology providers, information-handling practices or legal obligations change.
The latest version will be published on our website with the date it was last updated.